Digital transformation & change

Helping organizations turn IT strategy into outcomes

I help cross-functional teams design and deliver digital transformation programs – pragmatic, transparent, and hands-on.

Get in touch View selected projects
Program & Project Management Change & Organizational Development Cloud, Data & Web Technologies Automation & AI

About

About myself

I focus on strategic customer programs, change processes and digital transformation – with a strong IT background and many years of experience in hybrid and agile project management.

“The way to get things done is not to mind who gets the credit for doing them.”
– Benjamin Jowett

I focus on transparency, collaboration and flat hierarchies, leading cross-functional and international teams – on-site, offshore and nearshore across Asia and Eastern Europe. My background spans web technologies, cloud, data, automation and AI, with deep IT experience in e-commerce and beyond.

Hybrid project management Scrum & agile frameworks DevOps & continuous delivery Design Thinking AI

How can I help?

Topics where I can support

From first ideas to rollout: I support you in structuring initiatives, aligning stakeholders and enabling teams – so that digital transformation delivers tangible results.

  • Teams & collaboration

    👥 Teams & Collaboration

    Clear roles, effective collaboration across departments and locations.

  • Culture & change

    🧭 Transparency & flat hierarchies

    Working models built for transparency, empowerment and clear decision paths.

  • AI & Machine Learning

    🤖 AI in Project Environments

    Practical AI adoption for teams and projects – from pilot use case to rollout, grounded in real project management experience.

  • Digital & Cloud

    ☁️ Digitization, Automation & Cloud

    Turning digital strategy into concrete cloud and automation initiatives.

  • Customer focus

    🤝 Customer focus & service processes

    Processes and tools that genuinely improve the customer experience.

  • Change & rollout

    🔄 Change Management

    Guiding change – from stakeholder analysis to communication and adoption.

  • Execution

    📊 Project Management & Process Analysis

    Structuring initiatives so projects deliver measurable results, not just slide decks.

  • Coaching

    🧑‍🏫 Coaching & Training

    Coaching teams and leaders on agile and hybrid ways of working.

  • Leadership

    🧑‍💼 Team Management

    Leading distributed teams around shared goals and clear priorities.

Selected projects

A few accomplishments

A small selection of customer projects I supported as project lead, change consultant or product owner.

Arvato Bertelsmann

Arvato Supply Chain Solutions SE

Program Management & Change Consulting

Transformation Lead for a company-wide digital transformation program, from workshop design to pilot use cases and agile role definitions.

Digital transformation Program management Cloud
Microsoft

Microsoft

Product Ownership – Courseware Marketplace

Product Owner for a global B2B courseware marketplace, delivering digital and print training material via a multi-platform e-reader app.

Product ownership Marketplace Multi-platform delivery
Toll Collect

Toll Collect GmbH

Knowledge Portal Rollout

Rollout of an online diagnostic and support portal for service staff, integrated with the existing ticketing system.

Knowledge systems Support processes
Arvato Bertelsmann

arvato eCommerce GmbH

International Customer Service Platform

International, multi-lingual rollout of a customer service platform, integrated with ERP, telephony and internal tools.

Customer service Platform rollout Integration
Coolblue

Coolblue B.V.

Service Organization – eGain Rollout

Rollout of a customer service platform for the Netherlands’ largest online retailer, with ERP and telephony integration.

E-commerce Customer service
Telefonica

Télefonica Soluciones

International Service Center

Multi-lingual service center platform rollout for Télefonica’s hospitality client NH Hotels, with telephony integration.

Telco Hospitality Service center
Concat

Concat AG

IT Solutions

Public and private cloud build-outs and end-to-end migrations to Microsoft Cloud, including stakeholder enablement.

Cloud Modern Workplace Azure
gematik

Telematik Pro

by Concat AG

Program management for cloud-based healthcare applications, from development through regulatory approval to launch.

eHealth Cloud IT security

Next step

Contact

Interested in working together? Reach out via XING or LinkedIn with a short note on your organization and initiative – I’ll get back to you, and I’m happy to share my full CV on request.

XING LinkedIn